Privacy Policy

Personal Information Collection

Bridgewater Appliance Fixers is committed to protecting your personal information and your right to privacy. When you visit our website or use our services, we may collect personal information that you provide voluntarily such as your name, address, contact information, and details regarding your appliance repair needs. This information is collected to provide services efficiently and effectively and is necessary for entering into a contract with you. We ensure that all personal data is processed in accordance with the Data Protection Act and other relevant data protection laws applicable in the United Kingdom. We do not collect any additional information that is not necessary for providing and improving our services.

Use of Personal Information

The personal information collected is used for the primary purpose of providing our services to you, including scheduling repairs, responding to enquiries, and any necessary communication regarding our service offerings. We may also use your personal information to send you updates about our services or special offers, but will only do so if you have consented to receiving such communications. Bridgewater Appliance Fixers strictly limits the use of your information to the purposes for which it was collected as stated in this Privacy Policy, unless you consent otherwise.

Data Sharing and Disclosure

Your personal information is not shared with third parties except where necessary to provide our services or as required by law. We may need to share your information with trusted third party service providers who assist us in operating our website or conducting our business. These third parties are contractually obligated to maintain the confidentiality and security of your information. We will not sell, trade, or lease your personal data to any unrelated third parties under any circumstances without your explicit consent.

Data Retention and Security

Bridgewater Appliance Fixers takes the security of your personal information seriously and implements appropriate technical and organisational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. We conduct regular reviews of our data retention policies and deletion procedures to ensure compliance with applicable laws and regulations. In the event of a data breach, we will notify you and the appropriate authorities as required under UK data protection legislation.

User Rights

Under the Data Protection Act, you have certain rights concerning your personal data, including the right to access, rectify, or erase the information we hold about you. You also have the right to object to processing or to request the restriction of processing your personal data in certain situations. If you wish to exercise any of these rights, or if you have any questions or concerns regarding this Privacy Policy, please contact our data protection officer at [email protected]. We aim to respond to all legitimate requests within one month of receipt.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and personalise the content we provide. Cookies are small data files that are placed on your device when you visit our website, allowing us to recognize your browser and remember certain information. You can manage your cookie preferences through your web browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.